
Your Canadian Bonsai Store
Where our Passion meets yours.
Shop with confidence, now serving from two locations in Canada.
SHIPPING AND RETURNS
* Please note: All products may not appear exactly as shown, due to variability in shape and color of pot”.
We want to ensure your satisfaction with every purchase. If you have any questions about your order, please contact us.
Shipping policy
Shipping Within Canada
A shipping rate is calculated based on shipping destination and package size/weight. Canada Post is our preferred shipping carrier. Once your order is shipped, we will email you the tracking number. If you have a specific shipping need, please let us know and we will do our best to accommodate your requirements.
International Shipping
We ship internationally, contact us by email or through messenger on the website, for shipping quotes.
Shipping Time
We make every attempt to ship within two business days of payment received. We normally ship on Mondays and Thursdays however special requests can be accommodated so please contact us for details.
Packaging
Your order is shipped securely, and every attempt is made to ensure fragile items will be received intact.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. We will work with you to evaluate the issue and make it right.
Return Policy
We have a 15-day return policy. If 15 days have gone by since your purchase (including weekends and business days), unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be in the original packaging. It must be unused and in the same condition that you received it. Some types of goods are exempt from being returned.
These include:
To start a return, you can contact us at office@thegarden-cafe.com. If your return is accepted, we’ll let you know how to return your ordered items, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please ensure products are packed safely to prevent any damage. We suggest that if you can hear the item moving around in the box when you give it a light shake then it should be repacked.
If you are shipping an item over $50, or of any significant value to you, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds
We will notify you once we have received and reviewed your return and inform you if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Kindly remember that it can take some time for your bank or credit card company to process and post the refund in your account.
Shipping costs are non-refundable.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange a purchase, contact us at office@thegarden-cafe.com. for further instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We will provide you with tracking information when the new item is shipped.
Any and all responsibility on the part of “The Garden-Cafe” caused by a product defect or breakage will be limited to the original purchase price of the product.
The Garden-Cafe is, where we bring together YOUR love of bonsai and OUR passion for this art.
An Alberta-based business managed by a group of bonsai enthusiasts. Having travelled and lived around the world we have built up a strong connection and large network of fellow enthusiasts, breeders, suppliers and industry specialists from around the world. Building up on these relations, we bring to your doorstep; both locally made products, as well as high quality items sourced from around the world.
In our quest for that unique pot to compliment the bonsai, we have had numerous interesting conversations with many great Canadian artisans. The handmade pot section is a result of these interactions and a compliment to these local Canadian artists.
Come on in and browse through “Garden-Cafe”. Every item in this store has been individually chosen by us for its quality, beauty and uniqueness to compliment and meet your bonsai needs.
"Passion is the biggest determinant of a grower's success"
Bonsai was a passion, which was sparked at a very young age of 12, when I used to go out with my uncle to collect specimens. The beauty of the trees sitting in their pots, small yet majestic grew over me through the years and completely engulfed me in their magnificence. Having lived in different continents and countries, I have owned numerous bonsais over the years and always have had this unsatisfied hunger for more.
I am a Botanist and a certified Horticulturist. I have been living my dream with plants for the last 25 years. Having now settled down in Alberta, the love affair with the “tree in the pot” continues.....